Ok picture this!
Upgraded my Mac(s) from Lion to Mountain Lion ( LOVE IT!!! ) then a few days later went to print a label on my trusty Dymo 320 and …. it did NOT work!! 8 years of faithful service ended by an operating system upgrade!
Tried looking for the newest software … Does not support Mountain Lion
In a “vain” attempt i contacted Dymo via their chat system to ask either for updated software or advice on buying a NEW replacement ….
After handing the operator the serial number, and him picking himself off the floor that this 8 year old label printer was even working in Lion , Dymo authorised a FREE replacement to a label writer 450, I repeated to the operator just confirming that he was aware that the printer is 8 years old and has had HEAVY use but was indeed still working ( albeit not in Mountain Lion )
And yup , Dymo was set on sending out a new printer FREE!!!
Got it all setup , it works a treat ……. Wonder if in 8 years time i can contact support for another Freebe :p
Hats off to Dymo!!! Very impressed!